When using the Ship to Business Location functionality to send Business Reply Card (BRC) samples for Call Sampling, the following error occurs:
<Account Name> does not have a valid license to receive samples.
The user is able to send BRC samples to other Addresses that exist on the Account.
This is expected behavior. The Ship To Business Location feature does not disregard licensing validation. The Account that is signing for the Samples must have a valid license in the same state as the Business Account.
Additionally, ensure that users have Field-Level Security (FLS) to all fields required for BRC Sample Requests.
Verify that the Account signing for the BRC sample has an Address with a valid license in the same state as the receiving Business Address.
Verify that the User has all required access for BRC Sample Requests.
CRM Online Help:
- Shipping Sample Requests (BRCs) to Business Locations
- Validating Samples on Signature Capture
- Creating Sample Requests/BRCs