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Error: Unable to Install Veeva CRM at this Time - When Installing Veeva CRM From the Online Link

  • Updated

Overview:

Error: Unable to Install Veeva CRM at this Time - when installing Veeva CRM from the Online Link.

Root Cause:

Provisioning Profile issue. The following can be the cause of the problem:

  • The profile in a Sandbox does not match the Production
  • The version of Veeva CRM in a Sandbox is archived
  • The profile is expired.

Solution: 

The Configuration or Developer Sandbox needs to be refreshed.  Use the following steps:

  1. Log in to Salesforce.com (SFDC) online and click the Install iPad Application link.
  2. Determine which version of Veeva CRM is installed in this environment.
  3. If the Veeva CRM version is several versions behind the most recent, open a ticket with Veeva Support to determine if this version is archived.
  4. If this version is archived, refresh the Sandbox to have the newest version of Veeva CRM available on it.

If using a full Sandbox or a production environment and the profile has not expired, open a ticket with Veeva Support.

Related Documentation:

N/A 

 

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