Overview:
Error: Error Getting User Info - appears on Veeva pages (ie, My Accounts and My Schedule) or when a user is syncing.
Root Cause:
Veeva servers are not connecting to Salesforce servers.
Solution:
Be sure that the following session settings are not configured together:
- Navigate to: Setup --> Security Controls --> Session Settings: Lock sessions to the IP address from which they originated.
- Enable Cross-Site Request Forgery (CSRF) protection on GET requests on non-setup pages. Enable CSRF protection on POST requests on non-setup pages.
Related Documentation:
Salesforce.com Documentation: Secure Coding Cross-Site Request Forgery
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you