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Error: No such file or directory - When Uploading Zip File to Key Message in CRM

  • Updated

Overview:

When a user uploads a media zip file to key message from CRM online, an embedded error: No such file or directory pops up.

So the user is unable to upload or update the media file.

Root Cause:

If the org is newly enabled CLM, the org folder is not created unless initial set-up of FTP credentials is completed.

Solution:

Initial set-up of FTP credentials is performed by using these steps:

  • Ensure the Content Admin field is enabled in the user's detail.  This is the user that logs into FTP.

  • Login to the FTP server by the following information:
    • FTP Host server: FTP Server info from Veeva Common Settings

                    Navigate to Setup --> Custom Code --> Custom Settings --> Manage (Veeva Common) --> Main

    • User: Username of the content admin user
    • Password: User CRM Password

Related Documentation:

N/A 

 

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