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Error: Cannot Open Page - Reported by Safari After Clicking CRM iRep Install

  • Updated

Overview:

On initial install, Safari reports an error: Cannot Open Page - Safari cannot open the page because the address is invalid. 

On update, iRep minimizes the app, but does not update the software.

Root Cause:

On iOS 10.0, 10.1, 10.2, and 11.0 and newer, this occurs if Installing Apps is restricted. This is done directly on the device or through Mobile Device Management (MDM) software. iOS versions prior to 10.0, and 10.3 permit installation even with the restriction enabled.

Solution:

Check Settings --> Screen Time --> Content & Privacy Restrictions.
Installing Apps must not be restricted.
 
Check MDM settings regarding Installing Apps permissions.
 
A workaround is to allow Installing Apps, but change these settings:
Content & Privacy Restrictions --> Apps. Select Don't allow Apps.

This prevents users from installing or upgrading apps from app store. However, users are able to install and update Veeva CRM.

Related Documentation:

CRM Help Documentation: Installing the Application

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