Overview:
User is receiving an Offline error in the Account Ratings section: ERROR: Metric Type on Metric Configuration does not match data type on Product Metrics (string).
Root Cause:
The Metric Configuration is not able to identify the data type of the field located in the Product_Metrics_vod__c object.
Solution:
The Metric Type field values should correspond to the following field data types (free text is not supported):
- Box_vod
- Number, Percent data types
- Text_vod
- Picklist data type
- Number_vod
- Number, Percent, Currency data types
- Arrows_vod
- Number, Percent data types
- Checkbox_vod
- Checkbox data type
Additionally, ensure the Metric name in the Metric Configuration record matches the API field name in the Product_Metrics_vod__c object and the user has Field Level Security (FLS) access to the field.
Related Documentation:
CRM Help Documentation: Product Metrics
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