Overview:
User is receiving an Offline error in the Account Ratings section: ERROR: Metric Type on Metric Configuration does not match data type on Product Metrics (string).
Root Cause:
The Metric Configuration is not able to identify the data type of the field located in the Product_Metrics_vod__c object.
Solution:
The Metric Type field values should correspond to the following field data types:
-
Box_vod
- Number, Percent data types
-
Text_vod
- Picklist data type
-
Number_vod
- Number, Percent, Currency data types
-
Arrows_vod
- Number, Percent data types
-
Checkbox_vod
- Checkbox data type
Additionally, ensure the Metric name in the Metric Configuration record matches the API field name in the Product_Metrics_vod__c object and the user has Field Level Security (FLS) access to the field.
Related Documentation:
CRM Help Documentation: