Question:

Upon opening an MC Cycle Channel record in Veeva CRM, the following error displays on the Visual Force Page (MC_Channel_Criteria_vod):

Credentials are invalid.

Answer:

The causes of this error are as follows:

• Incorrect Channel Criteria on the affected MC Cycle Channel record, this includes incorrect field API names, incorrect syntax
• Incorrect Channel Object on the affected MC Cycle Channel record, this includes the API name of the Channel Object, for example Call2_vod is used instead of Call2_vod__c
• Incorrect Channel Object, Channel Criteria combination are used on the affected MC Cycle Channel record, for example Call2_vod__c fields are in in the Channel Criteria, but the Channel Object is Sent_Email_vod__c

The solution is as follows:

• Query, retrieve, revise, correct the Channel_Criteria_vod__c, Channel_Object_vod__c field values of the affected MC Cycle Channel record(s).
• In order to eliminate the error to get the Edit capability (Edit button) back of the Visual Force page, null out the incorrect Channel_Criteria_vod__c field value on the affected MC Cycle Channel record(s).

Related Documentation:

CRM Help Documentation: 

• Manually Creating a Multichannel Cycle Plan
• Data Loading a Multichannel Cycle Plan

Knowledge Article:

• What is the Code Equivalent of the Veeva CRM / Align MCCP Operators Used in the MC Cycle Channel Criteria?
• How to Determine Whether a Certain Veeva CRM Record is Managed by Veeva Align?