Overview:
A Customer has a set of Account records automatically opted-in despite there are no Multi-Channel Consent records captured for those Accounts. Approved Email can be sent without capturing Consent records.
Root Cause:
The Account.Approved_Email_Opt_Type_vod field is populated with a value Implicit_Opt_In_vod.
Implicit_Opt_In_vod=’Opt-in Not Required’. This determines if an opt-in record is required or not.
Solution:
This is working as intended.
Related Documentation:
CRM Help Documentation: Managing Approved Email Consent for Accounts
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