Overview:
Consent Capture page is not displaying Consent Online when there are Multichannel Consent records for an Account.
Root Cause:
Check that the Capture_Datetime_vod__c or Opt_Expiration_Date_vod__c are not populated for dataloaded records.
Solution:
When dataloading Multichannel Consent records the following is true:
- Capture_Datetime_vod__c is required
- Opt_Expiration_Date_vod__c should be populated if there is current Consent for the Account.
Take the following actions as needed:
- Populate the Capture_Datetime_vod__c field on all records.
- Populate the Opt_Expiration_Date_vod__c field if the record has a current Consent record.
Related Documentation:
CRM Help Documentation: Consent Capture Overview
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