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Consent Capture is Possible Without Acknowledging the Required Consent Text in CRM

  • Updated

Overview:

The Consent Text checkbox (zvod_Consent_Default_Consent_Text_vod) is on the Consent Capture page layout and is marked as required. It is still possible to capture consent without setting the field to TRUE.

Root Cause:

In order to make the consent checkbox required, user's profiles need the following:

  • Read and Edit Access to the Consent_Type_vod object
  • Edit access to the zvod_Consent_Default_Consent_Text_vod field.

Solution:

  1. Grant object level Read and Edit access to the Consent_Type_vod object:
    1. Log on with a System Administrator.
    2. Open the User Detail Page.
    3. Click on the User's Profile and click Edit.
    4. Scroll down to the Custom Object Permissions section.
    5. Provide at least Read and Edit access.
    6. Click Save.

  2. Grant FLS Edit access to the zvod_Consent_Default_Consent_Text_vod field:
    1. Log on with a System Administrator.
    2. Open the User Detail Page.
    3. Click on the User's Profile.
    4. Scroll down to the Field-Level Security --> Custom Field-Level Security section.
    5. Click View next to Consent Type and click Edit.
    6. Grant Read and Edit access to the field.
    7. Click Save.
    8. Clear Veeva Cache.

Related Documentation:

CRM Help Documentation: Consent Capture Overview

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