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Content Type Is Not Populated on Multichannel Consent Record in CRM

  • Updated

Overview:

Upon creating a single Opt In / Opt Out record, Content Type field is not populated on the Multichannel Consent record.

Root Cause:

Edit FLS is missing on the Content Type field on Multichannel Consent object for the end user.

Solution:

Grant Edit FLS to the end user on Content Type field on Multichannel Consent object:

  1. Click on the affected user's Profile.
  2. Go to the Field-Level Security section.
  3. Click on View next to Multichannel Consent.
  4. Click on Edit, check Edit Access next to Content Type.
  5. Click on Save, Clear Veeva Cache.

MCC_Content_Type.png 

Related Documentation:

CRM Help Documentation: Configuring Consent Capture

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