Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jul 3rd - Limited staff, please plan accordingly

Search the Knowledge Base

Why a Paper Consent ID is Not Saved on a Multichannel Consent (MCC) Record in Opt-Outs in CRM?

  • Updated

Question:

The entered value of the Paper Consent ID (Signature_ID_vod__c field on the Multichannel Consent object) is not reflecting on the Multichannel Consent record in case of Opt-Outs. However, while in case of Opt-Ins, it is reflecting on the Multichannel Consent record.  Why is this?

mceclip0.png

Answer:

This behavior is by design.

Related Documentation:

N/A

Powered by Zendesk