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Does the Subscribe All Button Remain in Veeva CRM Consent Capture if Event Double Opt is in Use?

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Question:

Is it expected that the Subscribe All and Unsubscribe All Buttons remain on the Consent Capture UI in the event Double Opt-in type of Consent is captured and Consent Lines are in use?

Answer:

This behavior is currently working as designed on online and offline platforms. In this case, the toggle is gray in color indicating opt-in confirmation pending, and both buttons remain. Therefore, it is possible to create more Multichannel Opt-in Pending records.

Note: In the event this setup causes any doubts, it is recommended to revise the configuration. Optional solutions are as follows:
  • Remove the Consent Line records and capture consent at the level of the Consent Type record
  • Instruct the end-user using the Consent Help Text fields

Related Documentation:

CRM Help Documentation: Consent Capture Overview

 

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