Question:
Is it expected that the Subscribe All and Unsubscribe All Buttons remain on the Consent Capture UI in the event Double Opt-in type of Consent is captured and Consent Lines are in use?
Answer:
This behavior is currently working as designed on online and offline platforms. In this case, the toggle is gray in color indicating opt-in confirmation pending, and both buttons remain. Therefore, it is possible to create more Multichannel Opt-in Pending records.
Note: In the event this setup causes any doubts, it is recommended to revise the configuration. Optional solutions are as follows:
- Remove the Consent Line records and capture consent at the level of the Consent Type record
- Instruct the end-user using the Consent Help Text fields
Related Documentation:
CRM Help Documentation: Consent Capture Overview