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Signature Picture is Not Visible for Multichannel Consent Record Online in Veeva CRM

  • Updated

Overview:

Multichannel Consent records are migrated from one org to another. The Signature picture is not available in the target org for some records and it is showing only a broken picture icon Online.

mceclip0.png

Root Cause:

The value of the Signature_vod__c field got corrupted. Junk characters got added to the value during the migration that confuses the Base64 string handler.

Solution:

  1. Get the original value of the Signature_vod__c field from the org where the picture is showed correctly.
  2. Get the current value from the corrupted org.
  3. Compare the values.
  4. Delete the junk / non-necessary characters.
  5. Save the record.

Related Documentation:

 Knowledge Base Article:

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